Does Jackpot City sell my data?

No, Jackpot City never sells your personal data to any third party. Your information is used solely for account management, payment processing, and service improvement.

Can I Request Deletion of My Data?

Yes, you can request deletion of your data. However, certain information may need to be retained for a specified period due to legal requirements, such as financial transaction records. Send your request by email to support@jackpotcity.info.

Is my payment information safe?

Yes, completely safe. We use 256-bit SSL encryption, and your full bank or mobile banking account number is never stored on our servers. Payments are processed directly through the respective payment gateway.

How do I stop marketing emails?

Click the "Unsubscribe" link at the bottom of any marketing email. You can also update your notification preferences in your account settings. Alternatively, contact support and we'll opt you out within 24 hours.

How Will I Know If the Privacy Policy Changes?

You will be notified at your registered email at least 14 days before any major changes. You can also check the "Last Updated" date at the top of this page. Make sure your email address is always up to date.

jackpot city | Privacy Policy and How We Protect Your Data

1Introduction & Purpose

Jackpot City (jackpotcity.info) is a trusted online gaming platform in Bangladesh. We believe every user's personal data deserves to be protected. This privacy policy clearly explains what information we collect, why we collect it, and how it is used.

By using our platform, you agree to this privacy policy. We encourage you to read it carefully before doing so. If you have any questions, our support team is always here to help.

This privacy policy covers our Terms & Conditions' apply together. Reading both documents will give you a clear, complete picture of Jackpot City's policies.

2What Data We Collect

Jackpot City only collects information that is necessary. We never ask for data we don't need. Here is an overview of the types of information we collect:

Data Type	What We Collect	When Collected
Identity Information	Name, date of birth, NID/passport number	During registration & KYC verification
Contact Information	Mobile number, email address	At Registration
Financial Information	Mobile Pay/Nagad number, transaction history	In payment processing
Device Information	IP address, browser, operating system	When visiting the site
Gaming Data	Bet history, game sessions, wins & losses	During Gameplay
Cookie Information	Session data, preferences, browsing behavior	While browsing the site

Important

We never store your full bank account number or card number. All payment information is protected with the highest level of encryption.

3Purpose of Data Use

Jackpot City uses your data exclusively for the purposes listed below. It is never used for any additional or undisclosed purpose:

Account Management: To create, manage, and secure your account.
Identity Verification: To complete the KYC process and prevent fraudulent activity.
Payment Processing: To securely process deposits and withdrawals.
Customer Support: To resolve your issues and provide support.
Promotional Communications: To send you relevant offers and bonus information (with your consent).
Platform Improvement: To analyze and improve the user experience.
Legal Obligations: To comply with applicable laws and regulations.
Security: To prevent fraud, money laundering, and other illegal activities.

To stop receiving marketing emails, click the "Unsubscribe" link at the bottom of any email.

4Cookie Policy

Jackpot City uses cookies to enhance your browsing experience. Cookies are small data files stored in your browser. We use the following types of cookies:

Essential Cookies: Essential for login sessions and security. The site cannot function properly without these.
Functional Cookies: To remember your language preference and layout settings.
Analytics Cookies: To analyze site usage (anonymous data).
Marketing Cookies: To show you relevant ads (only with your consent).

You can disable cookies at any time through your browser settings. However, turning off certain essential cookies may cause some features of the site to not function properly.

🍪

A cookie consent notice is displayed on your first visit to the site, where you can choose which types of cookies to allow.

5Data Sharing Policy

Jackpot City never sells your personal data. However, it may be shared with trusted third parties in specific circumstances:

Payment Processors: With payment gateways such as Mobile Pay, Nagad, and Rocket to process transactions.
Identity Verifier: With trusted verification services for the KYC process.
Game Provider: Only the necessary data is shared with game providers.
Legal Authorities: Upon valid requests from law enforcement agencies.
Fraud Prevention: With security analytics services.

These third parties only receive the data needed to carry out their designated tasks. They are bound to comply with our privacy policy and may not use the information for any other purpose.

Our Commitment

Your data is never sold or shared with advertising companies, data brokers, or marketing agencies.

6Data Retention & Security

Jackpot City uses industry-leading technology to keep your data secure. Our security measures include:

256-Bit SSL Encryption: Industry-leading encryption on all data transfers.
Firewall Protection: Advanced firewall protection to block unauthorized access.
Regular Security Audits: A third-party expert team conducts regular security testing.
Limited Access: Only authorized personnel have access to designated data.
Data Backup: Secure backups of critical data are maintained at all times.

Data Retention Period: Data may be retained for up to 5 years after account closure for legal compliance purposes. After that, it is securely deleted.

⚠️

If you believe your account security has been compromised, change your password immediately and notify us at support@jackpotcity.info.

7Your Rights

As a Jackpot City user, you have the following rights regarding your personal data:

📋

Right to Know

You can request to know what personal data we hold about you.

✏️

Right to Rectification

You can request corrections to any inaccurate information.

🗑️

Right to Deletion

Request deletion of your data, where no legal obligation requires us to retain it.

🚫

Right to Object

You can opt out of marketing communications at any time.

📦

Right to Portability

You can request a copy of your data.

⏸️

Right to Restriction

Request that data processing be limited under certain circumstances.

To exercise any of these rights, email us at support@jackpotcity.info. We will respond within 30 days.

8Children's Privacy

Jackpot City is strictly for individuals aged 18 and above. We do not knowingly collect any personal information from minors.

If a parent or guardian believes their child has created an account, please contact us immediately at support@jackpotcity.info. The account and all associated data will be promptly deleted.

18+ Only

Age is verified at registration. In cases of doubt, additional identity verification may be requested.

9Third-Party Services

Some third-party services are integrated into the Jackpot City platform. Each of these services has its own privacy policy:

Game Provider: Companies such as Evolution and Pragmatic Play, whose games are available on our platform, are governed by their own privacy policies.
Payment Gateways: Mobile Pay, Nagad, and Rocket each have their own privacy policies.
Analytics Tools: Tools used to monitor site performance operate under their own privacy policies.

We are not responsible for the privacy policies of these third parties. However, we only work with trusted, reputable partners who take data protection seriously.

10Policy Changes

Jackpot City may update this privacy policy as needed. For any significant changes:

You will be notified at your registered email at least 14 days before any changes take effect.
The "Last Updated" date at the top of this page will reflect any changes.
A banner notice will be displayed on the platform for significant changes.
Continued use of the site after any changes will be considered acceptance of the updated policy.

Visit this page regularly to stay up to date on any policy changes. We always notify users before any changes take effect.

11Contact Us

For any questions, requests, or complaints regarding our privacy policy, please get in touch with us:

Email: support@jackpotcity.info
Live Chat: Via the chat button at the bottom right of the platform
Support Hours: 24 hours a day, 7 days a week
Language: Support available in both Bangla and English

Data requests (access, correction, or deletion) will be responded to within 30 days of identity verification.

We're Always Here

We handle all privacy-related concerns as a top priority. Your trust is our most valuable asset.

Jackpot City's Privacy Policy – Your Data, Your Security