Jackpot City's Terms & Conditions – Fully in Bengali

1General Overview

Jackpot City (jackpotcity.info) is an online gaming and betting platform operated for players in Bangladesh. These Terms & Conditions constitute a legally binding agreement between Jackpot City and its users.

In these Terms & Conditions, "we," "us," or "platform" refers to Jackpot City. "You" or "user" refers to the individual accessing and using this platform.

Jackpot City has always believed in transparency. That's why all our terms are written in plain, easy-to-understand language. If you ever have trouble understanding any condition, our 24/7 support team is here to help.

2Eligibility & Registration

The following eligibility requirements must be met to register an account and play on Jackpot City:

• You must be at least 18 years of age. Minors are not permitted to create an account, and any account found to belong to a minor will be terminated.
• All information provided at registration must be accurate and truthful. Accounts created with false information may be suspended at a later stage.
• Each person may register only one account. Opening multiple accounts is strictly prohibited.
• A valid mobile number and email address are required at the time of registration.
• You must provide accurate national ID or passport details during identity verification.

Jackpot City reserves the right to reject any application if the information provided is found to be false or misleading.

3Account Security

Keeping your Jackpot City account secure is your responsibility. Please follow the guidelines below:

• Keep your password strong and never share it with anyone.
• Do not share your account login credentials with any third party.
• Avoid logging in on public Wi-Fi.
• Always log out at the end of each session.
• If you notice any suspicious activity, please contact our support team immediately.

Jackpot City is not liable for any unauthorized access to your account. That said, we're always here to help resolve any issues you may face.

4Deposits & Withdrawals

Jackpot City supports the most popular payment methods used in Bangladesh. The following terms apply to all deposits and withdrawals:

• Minimum Deposit: ৳100 (Mobile Pay, Nagad, Rocket)
• Maximum Deposit: ৳1,00,000 per day
• Minimum Withdrawal: ৳500
• Withdrawal Processing Time: Usually within 3–30 minutes
• For withdrawals: KYC verification must be completed.

Identity verification is required before making a withdrawal. You'll need to submit a photo of your national ID prior to your first withdrawal. This is solely to protect the security of your funds.

Withdrawals will be returned to the same payment method used for the original deposit. Transactions flagged as suspicious may take longer to process due to verification requirements.

5Bonuses & Promotions

Jackpot City regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions. General bonus rules:

• Wagering Requirement: After receiving a bonus, a specified wagering amount must be completed before withdrawal (typically 20x–30x).
• Duration: Bonuses must be used within a set period after they are credited (typically 7–30 days).
• Game Limits: Some bonuses are only valid for use on specific games.
• Maximum Bet: While a bonus is active, the maximum bet per round is ৳500.
• Multiple Bonuses: Multiple bonuses cannot be active at the same time unless explicitly stated otherwise.

Any abuse of bonuses — such as opening multiple accounts to claim bonuses or engaging in arbitrage betting — will result in the bonus being cancelled and any associated winnings may be forfeited.

6Gaming Rules

The following general rules apply to all games on Jackpot City:

• Each game has its own rules, which you can review before the game starts.
• If a game is interrupted due to a technical error, the affected bet will be considered void and the stake will be refunded.
• Once a bet is confirmed in a live game, it cannot be changed or cancelled.
• Sports Betting payouts are determined based on official match results.
• The RNG (Random Number Generator) for all games is independently verified by a third party.

The result recorded on the game provider's server is final. In the event of a display error, the server record will serve as the definitive reference.

7Prohibited Activities

The following activities are strictly prohibited on Jackpot City and will result in permanent account closure:

• Creating multiple accounts or using another person's account.
• Bonus abuse or fraudulent conduct.
• Attempting to hack or compromise the platform's security.
• Using software or bots to gain an unfair advantage.
• Using the platform for money laundering or any illegal purpose.
• Cheating or threatening other players.
• Registering using a false identity.

8Responsible Gaming

Jackpot City believes gaming should be a source of fun, not a cause for concern. We take responsible gaming seriously:

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits.
• Self-Exclusion: Take a break from your account for anywhere between one week and permanently.
• Reality Check: View your gaming session history at set intervals.
• Cooling-Off: Break options ranging from 24 hours up to 1 month.

If you feel that gaming is having a negative impact on your life, please reach out to our support team. We're always ready to help.

To learn more, visit our Responsible Gaming View page.

9Account Closure & Suspension

Jackpot City reserves the right to suspend or permanently close any account for the following reasons:

• Violation of Terms & Conditions.
• Suspicion of fraudulent or deceptive activity.
• Failure to complete KYC verification or providing false information.
• Account inactive for an extended period (12 months).
• At the user's own request.

Before an account is closed, users will have the opportunity to withdraw any valid balance, unless there is an outstanding fraud claim. A monthly maintenance fee may apply to inactive accounts.

10Dispute Resolution

For any dispute or complaint, please follow the process outlined below:

• First, contact us via live chat or email at support@jackpotcity.info.
• Describe your complaint in detail and attach any relevant screenshots or supporting evidence.
• We will respond within 48 hours.
• If the issue remains unresolved, you may seek the assistance of a third-party mediator.

In disputes relating to game outcomes, the game provider's server logs will serve as the final authority. We are always committed to a fair and timely resolution.

11Privacy Policy

Jackpot City takes the protection of your personal data seriously. Any information you provide is used solely for the following purposes:

• Completing identity verification and the KYC process.
• Managing your account and processing payments.
• Sending relevant offers and promotional updates.
• Ensuring the security of the platform.

Your information is never sold to third parties. For more details, please see our Privacy Policy View page.

12Right to Modify

Jackpot City reserves the right to update these Terms & Conditions at any time. However, for any significant changes:

• Registered email notification will be sent at least 7 days before the changes take effect.
• A notice will be posted on the platform's homepage.
• Continued use of the site after changes take effect will be considered your acceptance of the updated terms.

If you do not agree to the updated terms, please withdraw your balance before closing your account. For any questions, contact us at support@jackpotcity.info.